Privacy Policy

Information we may collect

When you use Wild Tokyo Casino, we may handle information that identifies you, relates to your account, or helps us operate and protect the site. The information collected depends on how you interact with us. You may provide some information directly, while other information may be created or collected automatically when you use the website.

Account and identity information

To create and manage an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information you provide during registration. We may also record information about your account status, responsible gambling settings, support requests and communications with us. Accurate information helps us provide the services, keep accounts secure and meet our obligations.

Verification information

We may request information or documents needed to verify your identity, age, location or eligibility to use the services. This can include identity documents, proof of address or other information relevant to account checks. Verification information may be reviewed by us or by suitable service providers working on our behalf. These checks help prevent underage access, impersonation, fraud, money laundering and other misuse.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions connected with your account. Payment information may be processed through payment providers or financial services used to complete a transaction. We may receive confirmation, status and limited payment details without necessarily receiving or storing full payment credentials. Transaction records help us provide the services, investigate issues, prevent fraud and meet record-keeping obligations.

Technical, device and usage information

When you use the site, we may collect technical information such as your IP address, browser type, device type, operating system, language, time zone, approximate location, referring pages and information about how you use the site. We may also record login events, pages viewed, game or service interactions, error reports and security events. This information helps us keep the website working, understand performance, improve the user experience and identify unusual activity.

How we use information

We use personal information for purposes connected with operating Wild Tokyo Casino and providing a safe, reliable service. The purposes may include the following:

• Creating, maintaining and administering your account.
• Providing access to games, account features and other services you request.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use the site.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
• Providing customer support, responding to questions and resolving complaints or technical problems.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
• Monitoring and improving website performance, usability, products and services.
• Keeping records and meeting applicable legal, regulatory and other official obligations.
• Enforcing our terms, policies and rules, and protecting our rights, users and business.

We may combine information from your account, transactions, communications, device and site activity where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where practical, information may be used in an aggregated or de-identified form for reporting, analysis and service improvement.

Sharing information

We may share information with service providers that help us operate the website and services. Depending on the service involved, these providers may support payments, identity verification, hosting, technology, customer support, security, fraud prevention, communications, analytics or other operational functions. They are expected to handle information only for appropriate purposes and in accordance with their role and applicable requirements.

Information may also be disclosed where necessary to comply with a lawful request, court order or other official requirement; to protect users or the public; to investigate suspected misconduct or fraud; or to establish, exercise or defend legal rights. If our business, assets or services are reorganised, transferred or combined with another business, relevant information may be shared as part of that process, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

Wild Tokyo Casino may use cookies and similar technologies to remember preferences, keep parts of the site functioning, support account sessions, improve security, understand site usage and measure performance. Some cookies are necessary for requested features, while others help us analyse or improve the service. Cookies may be placed by us or by service providers supporting website functions.

You can manage, block or delete cookies through the settings in your web browser. If you disable certain cookies, some account or website features may not work as intended. Your browser may also offer controls for clearing existing cookies and limiting future storage. Cookie choices may need to be repeated if you use a different browser or device.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so you should protect your login details, use a secure device and tell us promptly if you believe your account has been compromised.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record, the reason it is held and the applicable requirements. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in an appropriate way.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights can be affected by legal obligations, security requirements, the rights of others and the need to maintain accurate business or transaction records.

• Access: you may ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask us to delete your data where there is no continuing reason or legal requirement for us to keep it.
• Marketing consent: you may withdraw your consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available.
• Concerns or complaints: you may contact us if you have questions about how your information has been handled or believe your privacy has not been respected.

To exercise your rights or make a privacy or data request, contact support@wildtokyocasino.wtf. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information or making changes, particularly where the request involves account access, identity documents, payment records or deletion.

We will consider requests fairly and respond within a reasonable timeframe. In some situations, we may refuse or limit a request where doing so is permitted or required, including where information must be retained for legal, security, fraud prevention or dispute-resolution reasons. If we cannot complete a request in full, we will aim to explain the relevant reason and any available options.

Marketing and service communications

You may receive service communications needed to operate your account, process transactions, provide security notices or tell you about important changes. These messages are different from optional marketing. Withdrawing consent to marketing will not necessarily stop essential account or security communications. You can contact support@wildtokyocasino.wtf if you want help reviewing your communication preferences.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, information practices or applicable requirements. When changes are made, the updated version will be made available on the site. You should review this page periodically so you remain aware of how information may be handled. Continued use of the services after an update may be subject to the revised Policy, to the extent permitted by applicable requirements.